Job Title: Deputy General Manager - Build to Rent Operator (London)
Location: London
Salary: £33,000 - £35,000 + Bonus
Type: Full-time, Permanent
Hyperion Partners are pleased to be working exclusively with a leading Build to Rent (BtR) operator, seeking to appoint a dynamic and experienced Deputy General Manager. This is an exceptional opportunity to join a fast-growing company at the forefront of the BtR sector, leading a flagship residential development in London.
The Role
As Deputy General Manager, you will play a critical role in supporting the General Manager to oversee the day-to-day operations of the site. You will ensure the delivery of a high-quality living experience for residents, whilst driving operational efficiency and optimising occupancy and revenue. This role offers a fantastic opportunity to work in a dynamic, service-focused environment and contribute to the success of a prestigious development.
Key Responsibilities
- Assist in the management of the full lifecycle of the development, from leasing and operations to tenant relations and property maintenance
- Lead and develop the on-site team, ensuring exceptional service delivery to residents
- Support the General Manager in financial management, including budgeting, forecasting, and reporting
- Ensure compliance with all regulatory, safety, and legal requirements
- Oversee building maintenance, facilities management, and ensure high standards of property presentation
- Foster a strong community atmosphere, with an emphasis on customer service, resident engagement, and retention
- Liaise with external stakeholders including contractors, suppliers, and third-party service providers
- Implement strategies to maximise occupancy, minimise voids, and drive rental income
- Provide data and reports to senior management, offering insights on performance and areas for improvement
About You
The ideal candidate will bring a combination of operational expertise and leadership skills, with a passion for delivering outstanding service. You should be proactive, highly organised, and able to thrive in a fast-paced environment. Experience within the Build to Rent, property management, or residential sector is essential.
Key Skills & Experience
- Proven experience in a similar operational role within BtR, property management, or residential real estate
- Strong leadership and team management abilities
- Financial acumen, with experience in budgeting, forecasting, and cost control
- Excellent communication and interpersonal skills
- A customer-focused mindset with a passion for delivering a high standard of service
- Familiarity with relevant regulatory and safety standards
- Ability to multitask and manage priorities effectively in a fast-moving environment