Lettings Manager
Reports to: Lettings Director
Location: Field and Office Based - Solihull
Subordinate Staff: Lettings Negotiator, Accompanied Viewer, Administrator, Property Manager
Salary: DOE – Car Allowance – Commission
Position Summary:
An experienced Lettings Manager skilled in driving business growth within the estate agency market. Adept at generating valuations, securing lettings, and optimising branch resources through effective lead generation and staff management. Demonstrates exceptional attention to detail, accuracy, and customer service to build lasting client relationships. They are committed to meeting and exceeding targets and objectives.
Business Development and Marketing:
- Pursue new business opportunities through strategic initiatives.
- Develop and implement marketing and canvassing plans.
- Analyze market trends and customer needs to tailor services.
- Maximize business opportunities by responding to online enquiries.
- Drive lead generation through collaboration with third-party suppliers.
- Provide detailed weekly/monthly reports to track progress.
Training, Coaching, and Leadership:
- Deliver in-branch training and coaching to enhance staff skills.
- Conduct one-to-one and annual reviews for continuous improvement.
- Ensure compliance with internal procedures and systems.
- Facilitate staff development to ensure professionalism and service.
- Involved in management activities such as budgets, training, and recruitment.
- Undertake regular performance reviews.
Customer Service and Administration:
- Handle general enquiries promptly and professionally.
- Complete enquiries and administrative tasks accurately and timely.
- Maintain comprehensive records of interactions and transactions.
- Provide exceptional customer service throughout the tenancy lifecycle.
- Implement company training via the portal and ensure staff participation.
Compliance and Legal Responsibilities:
- Ensure compliance with relevant legislation and regulations.
- Oversee completion of checklists and documentation to meet legal requirements.
- Manage landlord updates and effective communication on property matters.
- Uphold compliance with industry standards and The Property Ombudsman Code of Practice.
- Regularly review and update internal processes for compliance and efficiency.
- Handle ad hoc requests from senior management.
Experience / Qualities Required:
- Experience in a similar role within the UK estate agency industry.
- Strong understanding of lettings regulations and legal requirements.
- Excellent communication and interpersonal skills.
- Proven track record in business development and achieving sales targets.
- Ability to lead and motivate a team.
- Proficient in relevant software systems and technology.
- Strong organisational skills and attention to detail.
- Relevant qualifications such as ARLA Propertymark membership or equivalent (desirable).
- Previous People Management experience (desirable).
Principal Measures / KPI's:
- Income
- New Instructions
- Fully Managed Portfolio