Customer Service Advisor
Office Based - Monday to Friday (no evenings or weekends)
Huntingdon
£30K pa OTE
Our client is a leading company in their sector.- prestigious, with strong company values. They pride themselves on delivering exceptional customer service and creating lasting relationships with their customer base. We are seeking enthusiastic and motivated individuals to join their friendly and growing customer service team.
Job Summary:
As a Customer Service Advisor, you will be the first point of contact for their valued and loyal customers. Your role will involve booking services and handling enquiries; providing exceptional customer service. Additionally, you will be responsible for identifying opportunities to upsell their products and services.
Key Responsibilities:
- Respond promptly and professionally to customer enquiries via phone and email.
- Provide accurate information regarding products and services.
- Identify customer needs and recommend appropriate products or services to enhance their experience.
- Maintain detailed and accurate records..
Qualifications:
- Proven experience in customer service – can be form any transferable sector.
- Strong communication and interpersonal skills.
- Ability to handle calls with professionalism and patience.
- Sales-oriented mindset with the ability to upsell and cross-sell.
- Excellent attention to detail.
What's On Offer:
- Salary and performance-based incentives.
- Comprehensive training program.
- A supportive and collaborative work environment.
- Excellent company benefits – genuine employer of choice in the area.
- Employee discounts on products and services.
- Health and wellness benefits.
How to Apply:
If you are passionate about customer service and have a knack for sales, we would love to hear from you!
Please contact Lizzie @ 1st Choice Staff Recruitment ASAP
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.