An exciting role has arisen to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team!
The package:
- Salary: £28 pro rata (3 months FTC).
- Working hours: Monday to Friday 9am-5pm.
- Location: Kensington ( Office based role).
- Perk-box monthly freebies.
- 50% off staff discount.
- Free fruit, coffee, and tea.
- Gym on site.
Your responsibilities will include:
- Dealing with a wide range of enquiries across multiple platforms at the same time in a timely manner.
- Providing product information and orders management.
- Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values.
- Building a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust.
- Supporting stores and resolving issues.
- Troubleshooting the e-commerce system and providing support to the managers.
- Keeping CRM up to date.
Profile:
- Required to be fluent in English, both written and spoken.
- Proven experience within a customer service or customer support role.
- Able to work well in a fast-paced environment.
- Have strong IT skills, including Microsoft programs, experience in Zendesk desirable.
- Great communication and organisational skills.
- A strong problem solver with a solutions-oriented approach.
- Capable of self-motivation, multitasking, and effective prioritisation.
- Excellent team player
To apply, please send your CV in English and in Word format to Tom.
languagematters is acting as an employment business in relation to this vacancy.