Job Title: Customer order processor
Location: Worsley
Salary: £14.45ph
Type: Full time / temporary until October 24, likely to extend to early 2025
Working Hours: 37.5 hours a week hybrid after training.
ASAP START DATE AVAILABLE!
Your role within this organisation will be to provide a first-class telephony service to our Homecare customers, patients and clinicians. You will be responsible for placing orders, dealing with queries and managing any equipment issues. You will be polite, courteous, and empathetic to patients and their situations and will ensure you work efficiently and effectively using the different systems that are in place. You will need to work to tight deadlines and work accurately whilst adhering to KPIs that are in line with our business strategy.
Within this role you will report to the Homecare Team Leaders.
Key responsibilities
- To be the primary point of contact for all NHS personnel and patients
- To receive telephone orders from NHS personnel including GPs and Respiratory Specialists in a professional and knowledgeable manner
- You will be required to handle emergency calls from patients relating to the nonoperation of their oxygen equipment. You will offer the appropriate equipment advice and aim to resolve these calls at the initial point of contact
- You will handle difficult and sometimes emotional telephone calls from patients who are possibly hard of hearing, frail and confused.
Key stakeholders and interactions
- Patients and Patient Next of Kin
- NHS Personnel including GPs and Respiratory Nurses
- Homecare Operations Team
Person specification (knowledge, skills, and experience)
- You have the passion to deliver exceptional service for patients and Healthcare professionals
- Be computer literate and be able to operate the specially designed SAP system
- You must be proficient in Microsoft Word for correspondence and Excel for data manipulation
- Excellent time management and prioritisation skills
- Further you have the ability to work within strict time constraints and under pressure, as well as strong Communication/Interpersonal skills
- Proven accuracy and efficiency in processing data
- You must have a high level of personal integrity
If you are interested, please respond with your updated CV.