We're looking for a Operational Support Officer to join our fantastic team. If you have a keen eye for detail and a desire to make a difference in the lives of others, we want to hear from you!
Working Hours: 8 hours per day, working 5 days a week over a 7 day rota.
Salary: £11.86 per hour
KEY PURPOSE
The Operational Support Officer (OSO) role is the first point of contact delivering a professional and high quality customer service working collaboratively with the Monitoring Centre and Field Teams in order to meet all agreed targets and deadlines. This could include dealing with customer/ client/ 3rd party contacts, casework and complaints within agreed services levels across multiple contact channels. The individual will need to use their own initiative as well as follow established procedures, processes, legislation and systems to source information to provide a resolution for the customer. The role may also involve initiating contact with individuals within the client's organisation or other 3rd parties in order to perform their job.
Key accountabilities
- Respond and resolve customer contacts in a professional and timely manner and in line with associated processes and procedures.
- Record information on contacts as and when required and maintain accurate records and systems.
- Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
- Resolve all dissatisfaction during the first point of contact wherever possible.
- Experience of Outlook, Word, Excel as there is an element of back-office tasks.
Essential technical and professional skills, knowledge and qualifications
- Ability to communicate both verbally and written.
- Ability to work as part of a team, support colleagues and promote excellent team spirit.
- Ability to plan and organise time and tasks effectively.
- Basic knowledge and understanding of a PC with preferrable experience of using office automation tools such as outlook, word, Microsoft Teams.
- Must pass appropriate clearance for the role
Ready to Make a Difference?
Join us in creating a safer community and gain meaningful experience along the way. Apply now and be part of a team that truly makes a difference!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy