Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
This role is responsible for the governance, risk, overall compliance and legal expertise enabling the business to deliver our financial, operational and service objectives. it will have oversight of all case management, processes and procedures to ensure KPIs are achieved within process, regulatory and approved benchmarks and growth opportunities secured.
Overarching control for 'Probate work' and 'Estate Administration', ensuring the preparation of papers to apply for a grant of probate or letters of administration and Estate Administration by following a grant of probate or letters of administration, collecting in the assets of an estate, settling the liabilities and distributing the remainder in accordance with a will or letters of administration. This role will ensure all activities within the service catalogue are scoped, planned and delivered as per the scope, and required timeframe.
Core Duties/Responsibilities
- Business Risk: Ensure the operation remains compliant with all best practice standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to always protect Equiniti's business. Identifying and escalating risks, dependencies and issues that could threaten delivery.
- Case Oversight: Conduct initial reviews and periodic ongoing assessments of all cases ensuring that risks highlighted and managed with the correct governance has been adhered to.
- Regulatory Compliance: Maintain your personal professional competence by being fully conversant with all relevant legislation. Responsible for upholding ICAEW licence, ensuring that the business complies with applicable regulations and stays up-to-date on regulatory and other compliance changes. Formally obtaining probate in respect of cases.
- Complaints Management: Oversight of the business complaints-handling procedures and sign off correspondence.
- Policy Onboarding: Ensure that effective and appropriate policies and procedures which meet legal requirements, best practice and organisational objectives.
- Planning: Manage succession planning and supervising business continuity planning to ensure in the event of an adverse situation the continuity of service provision.
- Client relationship management: To act as a key client contact, providing technical expertise via monthly governance, through the provision of expert knowledge to influence operational outcomes and ensuring service levels are in place and adhered to.
- Complex and high-risk Estates: Assisting in case workload in managing and completing cases that warrant scrutiny and experienced oversight.
- Financial management: Participate actively in the financial performance and budget, identify opportunities for revenue growth and cost optimisation.
- Governance: Provide supervision of CASS to administer weekly attestation of compliancy.
Qualifications
- STEP TEP (Trust and Estate practitioner) qualification is essential.
Skills, Capabilities and Attributes
- Comprehensive understanding and ability in the area of Wills and Probate.
- Detailed knowledge of inheritance tax rules, accounting, and procedures, as well as Income and Capital Gains Tax compliance in estate administration.
- Proven experience in administering complex and high-value estates.
- Client service focused
- Good time management and organisational skills
- Strong interpersonal and leadership skills
- Embraces challenges and responds quickly and positively to change.
- Strong analytical skills with ability to identify root cause(s) and continuous improvement.
- Risk management experience and data protection knowledge and focus on controls.
- Proven ability to prioritize and delegate.
- Ability to collaborate with all levels of an organization including senior leadership.
- Expert operational understanding and experience in customer service/client support servicing initiatives and strategies
What We Offer
Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
Health and Wellbeing - Employee Assistance Programme. Life assurance cover at 4x salary
Employee discounts - Discounts and cashback at your favourite high street stores
Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
Winning together - Equiniti ICON award vouchers; recognising the individuals going above
Learning & Development - Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks