If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!
Who we are:
ALS Training is a leading provider of training, learning and development solutions with over 2,000 Apprentices in learning each week. We design, deliver and evaluate a comprehensive range of training and development solutions to service both employers' and employees' and their individual needs.
What you'll do:
We are looking for an ambitious individual who will recruit, retain and support a caseload of learners throughout their "Learning Journey", to achieve qualifications in line with key performance indicators and required criteria.
As a Training Advisor, you will be required to; develop excellent working relationships with learners and clients, ensure that learners achieve their qualification within the specified timeframe and ensure that delivery is achieved within internal and external requirements.
You will support learners in the workplace delivering apprenticeships in Aeronautical Engineering.
The role is field based and fits within the Delivery Team reporting to the Quality Manager.
ALS is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role.
What we offer:
- Generous holiday package (up to 45 days per year)
- Annual salary increases
- Healthcare cash plan
- Contributory pension scheme
- Life assurance
- Wellbeing initiatives including access to in-house counselling
- Employee voice initiatives including a staff council
- Flexible and hybrid working options (where applicable)
- Annual team building events
- Four paid volunteering days per year
- Length of service and birthday rewards
- Staff recognition awards
- Complimentary tea and coffee
- Excellent learning & development and CPD opportunities
- Formal coaching and mentoring opportunities
- E-learning platform available to all staff
What you are responsible for:
- Communicating and liaising internally and externally, using appropriate methods to facilitate the development of profitable business and sustainable relationships with both clients and learners
- Providing support and guidance to ensure achievement of learner qualifications in line with: internal delivery process; internal quality assurance procedures and the standards required by external bodies
- Representing ALS Ltd in a professional manner and promoting all available services as opportunities arise
- Liaising with the sales team to ensure learners are recruited in line with the AL&D business plan and targets are met
- Carrying out all associated assessment and verification processes in accordance with internal quality systems, processes and procedures and within required timescales
- Ensuring all associated administrative tasks are completed to the required standards, in line with internal policies and procedures
- Ensuring that all relevant health and safety documents are completed within the necessary timescales, in line with the code of practice and internal policies and procedures
- Monitoring the working environment of the learners; reporting any unsafe practices or surroundings accordingly
- Ensuring a prompt response to any requests which may be made in conjunction with any internal and / or external audits conducted
- Responsible for ensuring that any complaints received from either learners or clients are dealt with professionally and effectively
- Responsible for effectively managing working diary to ensure all learners within caseload are visited accordingly and in line with the stipulated timescales
- Responsible for adhering to all equal opportunities and diversity related legislation in relation to learners, clients and colleagues
- Responsible for adhering to all health & safety related legislation in relation to learners, clients and colleagues
- Responsible for adhering to all ESDGC (Education for Sustainable Development and Global Citizenship) related information in respect of all learners, clients and colleagues
- To adhere to and promote ALS' environmental practices.
- Any other duties as requested by your manager, which may be necessary from time to time.
Personal and other duties and responsibilities:
- To actively keep updated with the company's services and programmes.
- To develop yourself by attending courses, meetings, training events, workshops and seminars, in order to not only develop yourself but also the company.
- To demonstrate clear written, verbal and digital communication skills including report writing skills.
- To be highly self-motivated and organised.
- To ensure effective customer care skills.
- A recognition and regard for observing confidentiality.
- The capacity to work as part of a team.
- An ability to work on own initiative and meet set timescales.
- General housekeeping duties.
- To display ALS core values at all times.