Portfolio Credit Control are currently partnered with a renowned public sector authority looking to add experienced and driven individuals to join their team on a FTC basis. This is a great opportunity for those seeking a chance to increase their public sector experience working across multiple departments simultaneously.
Key Responsibilities
- Day to day collection of debts using the Councils income collection systems, good practice and procedures.
- Assist the Senior Receivable Officer to meet deadlines for the transmission of BACS direct debit and interfaces.
- Process customer telephone payments using the relevant system.
- Undertake a range of monitoring and control functions such as tracing debtors.
- Undertake a range of invoices and receipting functions as follows: o Set up of new and amendment of customers invoices and bank details, issuing credit notes and statements.
- Communicate with staff in other departments to obtain information required.
- Negotiate repayments of debt having regard to the individuals/business's ability to pay. Maintaining the ability to differentiate between those avoiding payment and those who may need a more sympathetic approach.
- Undertake the evaluation of reasons for non-payment and take appropriate action. Identify cases suitable for recovery and have the skills to choose the best method of repayment.
- Prepare relevant paperwork and assist in the preparation of documents for any legal cases as and when necessary.
- Ensuring debts are collected in accordance with legislation, procedures, codes of practice and Data Protection Act.
- Liaise with debtors in a professional manner.
- Interview customers, obtain relevant information and make payment arrangements and process methods of payment changes.
- Trace the whereabouts of absconded customers.
- Raise credit notes/invoices and adjustments in a timely manner.
- Carry out appropriate checks, identify credit balances for refund or reallocation and prepare refunds.
- Process instructions for Claims-on-line, County Court proceedings and subsequent
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INDCC