Customer Service Advisor - Inbound
Medical Care Industry
Crawley
£22,585 plus Benefits
All Training given
Revolution Recruitment Resources Ltd is recruiting for an inbound Customer Service Representative for a pharmaceutical Prescritpion company based in Crawley.
This company is an independent family run business that have been providing free prescription deliveries for over 40 years. They proudly work alongside the NHS for Stoma Care, Diabetes, Bladder & Bowel Management.
About the role
The role of Customer Service Advisor predominantly focuses on telephone
support for patients, healthcare professionals and suppliers. You will be making
sure that orders are fulfilled correctly and any queries are dealt with in a
professional and courteous manner.
Key Responsibilities (including but not limited to):
- Processing orders on the phone for Nurses and Patients
- Managing queries relating to orders, products or other services
- Investigating any delays or delivery issues
- Working with the warehouse ensure all orders are processed on time.
About the candidate
The ideal candidate will have a strong understanding of working within a
customer services environment, ideally via the phone. They will also need to
have an interest in working within the Medical/NHS industry.
Requirements:
- Effective Telephone and communication skills
- Has an empathetic ear and can communicate with people on all levels
- Excellent verbal and written communications
- Confidence with new technologies
- A problem solver
- Self-motivated and enjoys working within a team
- Can manage and priorities a wide variety of urgent tasks
Benefits:
- Casual dress code
- Company events
- On-site parking
- Sick Pay after Probation
- Supportive and Vibrant office environment
Schedule:
- 8 hour shift with a 30 minute lunch break
- Monday to Friday
- No weekends
If you feel you are a strong candidate for this role, please apply with your CV and a member of our team shall be in touch.