Parts Manager - Toyota Warrington
£33,250pa + OTE circa £45k
45 Hours
Create experiences you can be proud of.
Working with world-class brands as a Parts Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. You will look after, support and motivate your team to deliver the best service to our internal and external customers.
The role of the Parts Manager is to control the sourcing and supply of vehicle parts to achieve parts volumes and profit objectives.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you
- 33 days' annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
- Retail discounts that save you money every day
- Gym discounts, cash healthcare plans, and a cycle-to-work scheme
- Car discounts for new and used purchases and servicing
- Flexible pension scheme and Sharesave scheme to grow your savings
- Family-friendly policies that help you spend more time with the people that matter
- A wellbeing programme to support you and your family
- An internal colleague recognition system to celebrate achievements
- A community volunteering day
What you'll do day to day
- Establish realistic and achievable targets for the department
- Take steps to manage stock inventories and authorise requisitions to the agreed levels.
- Promote the Parts Department facilities and services by various means to maintain and increase sales to customers through workshop, retail and trade outlets.
- Take actions to sustain and enhance levels of customer satisfaction
- Respond promptly to any customer complaints and ensure timely and correct resolution.
- Monitor back orders daily to ensure delivery is received as quickly as possible.
- Liaise with Service Manager to ensure close co-operation for supply of parts for servicing work and special service promotions.
- Check the maintenance and condition of the parts department premises, and equipment, ensuring that these comply with established procedures and spending limits.
- Liaise with manufacturer over Parts Discrepancy Report
- Recruit, coach and appraise team to ensure they are operating to full potential.
- Agree clear targets and ensure all team members are clear on their responsibilities
- Regularly review part accessory displays.
- Maintain sound and competitive pricing structures.
- Ensure that company standards are followed in relation to control of funds, remised, vehicles, and other company resources.
Helpful skills and qualifications
Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.
- Demonstrable success of running a Parts Department with similar inventory levels
- Experience of preparing and managing departmental budgets
- Previous experience in a managerial or supervisory role for a team
- Exposure to stock checking routines and process/audit requirements
- Able to motivate a team of people
- Strong commercial awareness
Who we are
Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.
But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.