Our client, a medium sized London law firm has a vacancy in their friendly Leeds office.
The Legal PA's principal role is to provide support to the Employment & Pensions Partners and Legal Directors in relation to client relationships and to ensure a high quality legal service to our clients. The role will support them in providing a client focused business support service and assisting them with their day to day workload. This role will require police vetting to be able to assist with certain clients.
The main duties of a Legal PA will include, but are not limited to:
Administrative
In conjunction with relevant business support departments, as appropriate:
- Working with the Partners and Legal Directors (where applicable) to lead and deliver an effective client relationship management programme;
- Supporting the Partners and Legal Directors in business development activities, including arranging and coordinating meetings and events (online and in person), research, collation and preparation of materials and processing associated expenses;
- Diary, Inbox and 'To-do List' Management for Partners and Legal Directors;
- Supporting Partners and Legal Directors in the day to day delivery of legal services to clients, including preparation of letters and emails and management of documents;
- Where required, supporting the Partners and Legal Directors with the organisation of travel arrangements, booking and confirmation of reservations and dealing with related invoices;
- Liaising with Legal Administrators and floor support units over bundle preparation, filing, scanning, copying etc.
Communication
- Taking internal and external telephone queries, responding as appropriate and/or ensuring that all messages are passed on in a timely manner ;
- Day to day client management support for Partners and Legal Directors (where applicable), monitoring post and/or e-mails and dealing with as appropriate, ensuring that all client related correspondence is passed on to an appropriate fee-earner if the relevant person is out of the office;
- Liaising with business support departments on behalf of solicitors as required;
Client Relationship Management
- Be part of client care team for designated clients and be familiar with the full range of the division's contacts/clients
- Entering, maintaining and updating client details and relevant information on the firm's One Place system;
- Preparation of clients reports
- Client relationship queries and general administration, including in relation to hub clients;
- Managing and arranging a programme of client care and review meetings and preparation of MI materials for them;
- Working with finance to support in the management of billing and debt management;
Other Duties and Responsibilities
In addition to providing support to the Partner and Legal Directors to whom they report, other duties will include:
- Picking up telephone calls for other members of the office when they are away from their desk;
- Assisting other members of the department or office;
- Working effectively with other legal departments and support departments as required; and
- Any other duties as reasonably requested by a person of an appropriate seniority.
Skills and Experience
Candidates should have:
- Ideally previous Employment/Pensions division experience
- Advanced knowledge of One Place system, Microsoft Word, Outlook, Excel, PowerPoint, Visual Files, Winscribe and the Internet
- Excellent telephone manner and, after training, competent knowledge of telephone system
- Excellent communication, organisational and team skills
- Excellent attention to detail
- Flexible and dependable, able to take the initiative
- Able to remain calm under pressure
- The ability to work to tight deadlines on a daily basis
- Conscientious, approachable and enthusiastic
- Quickly builds respect and trust