Sales and Retention Specialist - SME
- 550025
- Closing at: Aug 18 2024 at 23:55 BST
About the Role
Base Location: Belfast
Salary: From £26,150 (OTE £32,000) + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
What is the Role?
Our SME Direct Telesales Team handles all inbound sales and renewal calls from SME (Small and Medium-sized Enterprise) customers in both NI and ROI. It's a well-established, successful team and you'll be the first point of contact for our commercial customers, capable of handling negotiations in a professional and compliant manner. In this role you will:
- Handle inbound and make outbound calls to existing commercial customers
- Close sales and retain existing business customers
- Create proposals for NI / ROI customers
- Negotiate commercial terms and agree contracts
- Complete all back-office procedures to ensure sales / retentions are correctly processed
What do I need?
To be considered for this role, we would love you to have:
- Experience in inbound and outbound calling in a sales team environment
- A background in sales / renewals in NI and ROI by phone and email
- Experience in pricing proposal completion, in line with customer requirements and corporate policies
- The ability to work to targets in a fast-paced environment
- A working knowledge of compliance in a call centre environment is desirable but not essential
About our Business
SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". We're investing £20.5bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.
Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ??Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).
SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we're a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Help us power change.
What's in it for you?
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on or .
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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