A small residential developer who operate in Berkshire are looking for a Customer Service Coordinator to join their team, the role is based at their office in Reading
If you have experience working within the customer care sector for a new build developer, a property company of a housing contractor you have the experience that I am looking for! Your CV must demonstrates stability.
Day to day duties:
- Speaking with residents regarding their new build property during their warranty period
- Diagnosing defects against the warranty
- Monitoring the customer service inbox & replying to emails from home owners
- Being the first point of contact for the customer care team
- Updating the CRM system whenever you have communication with a resident
- Closing off defects once rectified on the CRM system
- Booking in internal operatives to carry out repair works
- Organising sub contractors if repair work is specialised works
- Visiting sites and conducting customer visits
If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office