We have a fantastic opportunity for an Administrator to work within the Technical Support Team at Rochdale Council. This is a full-time temporary role for the next 2 -3 months, with the possibility of extension.
What is the role?
Rochdale Council are looking for an Administrator to work to work within the Technical Support Team, to deliver an efficient, effective and quality service; and to work to meet team priorities and targets. To gain work skills and experience to help the participant increase their confidence and experience and enable them to apply for employment with the Council on completion of the apprenticeship. To contribute to providing the best service possible to the people of the Borough of Rochdale in accordance with policies and procedures.
What are your responsibilities?
- Undertake a range of clerical duties for all areas of the Technical Support Team including, Cash Control, Quality Control and Systems.
- To initiate and deal with enquiries relating to Technical Support activities and processes dealt with by Revenues & Benefits including responding to certain customer letters and e-mails.
- Deal with post and emails received from the public
- Access and update all relevant information systems e.g. document management systems.
- Scan and index documentation to the document management system.
- Balance and bank cheques received for all RBC Services.
- Download, process, collect and distribute daily job output. This includes service e-mails and other service documents.
- To assist with the maintenance of Direct Debit payments.
What skills do you Need?
- Must have previous Administration experience, ideally with experience within the Technical Support Team.
- Excellent people skills, as you will be speaking to the public / clients, and other members of staff including managers.
- Very Strong IT skills, as you will be using Microsoft office and other internal IT Systems.
- Will require excellent telephone manner
- Valid Basic DBS
Next Steps:
To receive a full job description please apply below or email your CV to