Our client is looking for a Customer Services Coordinator to join their team in the Basingstoke area.
The role requires a professional preferably with experience in the precision manufacturing or engineering industry, who can seamlessly bridge the gap between product specifications and customer needs.
Ideally, you will have:
- An interest in engineering, automotive or aerospace sector.
- Previous experience in a sales, customer or admin support role.
- Strong communication and interpersonal skills and dedication to customer satisfaction.
- Ability to work under pressure while maintaining professionalism.
- Self-motivation and team player skills.
- Meticulous attention to detail.
- Confidence speaking on the telephone with clients.
- Strong computer skills.
Duties and responsibilities will include, but not be limited to:
- Contact customers, manage customer expectations and resolve issues that may arise.
- Communicate technical support to customers.
- Provide excellent customer service from initial contact to delivery and after-sales support.
- Provide order status to our customers informing them of any changes to delivery dates.
- Liaising with the production manager to ensure that products are delivered on time.
- Work closely with the engineering teams and production manager to ensure customer requirements are met.
- Raising customer quotations, sales orders and internal contract review documentation.
- Attend sales meetings and represent the sales department at production and project meetings.
This is a Monday to Friday type of role, working hours will be Monday to Thursday: 08:00 - 16:30 and Friday 08:00 - 14:00.
For this role, our client is willing to pay between £12.50 and £13.50 maybe more, depending on skills and experience.
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.