Mechanical Service Supervisor
Our client a global, leading construction and industrial franchise are actively seeking a Mechanical Service Supervisor to join their team.
This is a full-time, permanent role, based in Wymondham.
Working Hours:
Monday to Friday 7:30 am - 5:00 pm (42.5 hours)
Skills, Experience and Qualifications:
- Proven record of working within a customer sales/service environment (ideally the Aftermarket environment)
- Proof of right to work in the UK
- Good mechanical knowledge
- Be able to multitask and handle several customers' demands at any given time
- Have knowledge and experience in using Microsoft Office Software, ADP Computer System and PDA systems
- Available to work 2 Saturdays per month as overtime.
Duties/Responsibilities:
- Meet and exceed customer expectations whilst maintaining profitability
- Efficient use of Service Engineers and deputise for the Depot Manager when away
- Feedback any important customer information to the Company
- Answer all in-coming calls efficiently, present a professional image and portray a polite and courteous manner at all times
- Responsible for ensuring the customer is kept fully updated regarding machine repair work and/or additional work requirements
- Ensure all machines are PDI'd and repaired to a high standard before being dispatched to the customer
- Liaison with Watling Parts department to order parts required
- Responsible for the efficient and accurate raising of service job cards
- Ensure monthly machine stock checks are carried out following guidelines by the Engineers
- Responsible for ensuring all paperwork is efficiently and accurately completed and forwarded to the appropriate department
- Close liaison with the warranty team on claims
- Manage internal accounts process and strictly adhere to company credit control procedures
About the role:
As the Mechanical Service Supervisor, you will be managing what the Engineer does on a daily basis, managing holiday requests and be point of contact for the Engineer to report sickness.
In addition to this, the Service Supervisor is responsible to see the process though to final invoice.
Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I'm afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.
If we can take your application further, we will of course be in touch.
Todd Hayes is acting as an Employment Business in relation to this vacancy.
Todd Hayes Ltd