Join a leading London attraction As the Head of Hosted Guest Experience -£60,000-£75,000 + Excellent Benefits
About the Role:
As the Head of Hosted Guest Experience, you will be the visionary leader responsible for orchestrating a world-class guest experience. Your role will encompass front of house operations, retail, and support for food and beverage services, ensuring that every visitor's journey through the site is memorable and exceeds expectations. Looking to attract a leader who is both operationally savvy and guest-focused, ensuring that the organisation continues to be a place where art and visitor experiences come together to create unforgettable memories.Key Responsibilities:
- Lead the Guest Experience teams to deliver exceptional front of house and retail services.
- Collaborate with internal and external partners to achieve and surpass sales targets and KPIs.
- Unify brand management across all guest touchpoints, creating a seamless visitor journey.
- Drive commercial strategies and manage operating budgets to enhance the organisation's offerings.
- Foster a culture of excellence within the team, promoting loyalty and repeat visitation.
Who You Are:
- A strategic thinker with a significant track record in senior operations and guest experience management.
- Highly numerate with expertise in budgeting and resource management.
- An excellent communicator with the ability to engage diverse audiences and stakeholders.
- A collaborative leader with strong project management and organisational skills.
- Passionate about enhancing guest experiences and motivated by guest feedback and conversion.
What We Offer:
- The opportunity to lead a dynamic team within a prestigious institution.
- A role that impacts the cultural landscape and enriches the visitor's experience.
- A supportive environment that values innovation and team development.
Apply Now:
If you are ready to take on this challenging and rewarding role, we would love to hear from you. Please submit an up-to-date CV, detailing your experience and how you can contribute to our mission of delivering a world-class guest experience.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk