Seeking a dedicated Programme Manager to drive and coordinate technology projects within the Industrial / Manufacturing sector with a key focus on business change. This team leader role is vital to ensuring the successful delivery of projects, while maintaining the highest standards of governance and controls.
Client Details
Our client is a well-established player in the Industrial / Manufacturing sector, with a significant presence in London. This project will deliver one of the key pillars of the clients strategy by re-engineering the customer journey for service, product sales and equipment rental across our network of global service stations, for both local and global customers. The role plays a pivotal role in supporting the definition of the Customer Journey, project managing and delivering this strategic initiative, working with the IT team to leverage Salesforce to optimise processes and enhance the customer experience. Whilst development of the Salesforce solution will be managed by the Salesforce Platform lead, this role will play a key part in defining the solution and will be responsible for the roll-out of that solution across our entire global network.
Description
- Coordinate and manage technology projects within the Industrial / Manufacturing sector.
- Develop detailed project plans, ensuring resource availability and allocation.
- Measure project performance using appropriate tools and techniques.
- Perform risk management to minimise project risks.
- Manage the relationship with all stakeholders.
- Create and maintain comprehensive project documentation.
- Report and escalate to management as needed.
- Lead and evaluate project managers and other staff.
Profile
The successful Programme Manager should have:
- Strong stakeholder management expertise in programmer environments with multiple stakeholders
- Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action
- Holds self and others accountable to meet commitments
- Strong written and verbal communication skills
- Gains the confidence and trust of others through honesty, integrity and authenticity
- Operates effectively, even when things are uncertain, or the way forward is unclear
- Manoeuvres comfortably through complex policy, process and people-related organisational dynamics
- Builds partnerships and works collaboratively with others to meet shared objectives
- Consistently achieves results, even under tough circumstances
- Builds strong teams that apply their diverse skills and perspectives to achieve common goals
- Handles conflict situations effectively, with a minimum of noise
Experience and qualifications should include:
- Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, preferably using Salesforce in a similar asset based B2B business e.g. shipping, automotive
- Degree educated - Business, Sales, or Marketing related degree a bonus
- Preferably has in-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management also an advantage
- Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage
- Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels
- Experience in Agile project management methodologies
- Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices
Job Offer
- A competitive day rate of between £650-750 a day outside IR35.
- A professional working environment in the bustling city of London.
- An opportunity to make a real impact in a leading global provider in the Industrial / Manufacturing sector.
Take the next step in your career and join an organisation that values hard work and innovation. Apply now to become a Programme Manager in their London-based team.