Claims Handler
Salary: Minimum £25,000 per annum
Location: Bournemouth (Hybrid Working)
Hours: Monday - Friday 9.00am - 5.00pm
Contract: Full Time, Permanent
Embrace the excitement of tackling challenges and unleash your problem-solving skills with our client's global brokerage team!
Our client is seeking a motivated, professional, and committed Claims Handler to join their expanding commercial property insurance team based in Bournemouth.
As a Claims Handler, you'll play a pivotal role in resolving claims by liaising with insurers and stakeholders, ensuring exceptional service that exceeds client expectations.
Main Responsibilities:
- Manage all claim enquiries from initial notification to settlement via phone and email.
- Keep clients informed about claim progress and relevant discussions.
- Ensure client satisfaction by regularly updating them on claim status.
- Provide technical advice to clients during the claim process (training provided).
- Effectively manage client expectations with empathy and professionalism.
- Stay updated on market trends, insurance regulations, and technical knowledge.
- Maintain accurate claim records and update the system accordingly.
- Demonstrate superb administrative skills and a focus on career development.
- Inform insurers and stakeholders of any additional claim-related information.
You will require the following skills/experience to be successful as a Claims Handler:
- Cert CII/Dip CII qualification preferred, along with GCSE level education or equivalent.
- Experience in the insurance industry, preferably in commercial/property.
- Prior claims handling experience is advantageous but not mandatory.
- Strong customer service orientation, planning, and analytical skills.
- Ability to identify potential risks and seek guidance when necessary.
- Familiarity with FCA regulations such as GDPR/Consumer Duty.
- Proficiency in MS Office/Excel.
In return for your hard work and commitment, our client offers fantastic benefits, including:
- Minimum of 25 days holiday, plus bank holidays, with the option to purchase additional days.
- Defined contribution pension scheme.
- Life insurance coverage of up to 4x your basic annual salary (option to increase to 10x).
- Income protection covering up to 50% of your annual income, with top-up options.
- Health cash plan or Private medical insurance.
- Fully paid volunteering days
- Employee stock purchase plan
- Critical illness cover
- Discounted gym membership, and more.