Equity release advisor
//Salary from £24,000/ Hybrid/ Based in Gloucester/ Full time/ customer service experience//
Yolk Recruitment is delighted to assist an Equity release Legal firm in Gloucester in their quest for an Equity release advisor to join their thriving team. If you're seek for a supportive environment while handling diverse cases, this role might be your next career move.
Responsibilities:
As an Equity release advisor, you will:
- Deliver first-class customer service to our clients over the telephone.
- No experience in equity release needed, as training is provided to help you succeed in your new role.
- Under the supervision of Team Managers, assist the team in processing equity release cases from beginning to completion.
- Receive continuous training for improvement in the customer service journey you will be providing, whether through IT innovation or over the phone with the client.
- Work effectively as part of a team.
- Demonstrate a willingness to learn with a positive mindset.
- Organise, plan, and prioritise tasks efficiently.
- Communicate effectively, providing excellent client care and empathy
Requirements:
To excel in this Legal Case Assistant role, you will need:
- GCSE Maths and English grade A-C.
- Competency in using Word, Excel, and Outlook.
- Experience working within a service-driven administrative team.
- Passion for delivering excellent customer service.
Benefits:
In return, you'll receive:
- Hybrid working (home and office).
- 24 days annual leave plus bank holidays.
- Additional day off for your birthday.
- Additional annual leave for long service, including a one-month fully paid sabbatical.
- Holiday Trading Scheme.
- Life Assurance.
- Health Care Cash Plan.
- Enhanced maternity and paternity pay.
- Employee Assistance Program (EAP)
- 2 paid charity volunteering days.
- Study Support Programme.
- Discretionary annual bonus.
- Cycle to work scheme.
- Discounted shopping/restaurants and gym membership.
- Free monthly breakfasts and lunches.
- Teambuilding, sporting, and social events throughout the year.
Ready for the Challenge?
If you're prepared to contribute your expertise to a reputable law firm committed to employee welfare and client satisfaction, don't miss this opportunity. Apply now to be considered for this rewarding role.
Or alternatively contacting Olivia Reed for more details.
Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
- Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.