Our client requires a Helpdesk/IT support Engineer with 2/3-year prior experience to join a 6 strong IT team based at their Bradford head office, looking after a variety of IT Hardware, Software and a user base of 200+ at multiple sites based around the UK.
The Helpdesk/IT Support Engineer will report to the IT Manager & Network Manager. The engineer is tasked with providing optimal value to our business by providing IT support at the first and second line for their head office & sites around the UK.
Job Responsibilities:
- Be the first point of contract for all Helpdesk calls
- Administer/Support the Microsoft servers, Virtualized environment, mainframe & cloud infrastructure
- Receiving and responding to incoming calls and support tickets through numerous channels of communication including email, telephone, internal requests, and automated alerts.
- Remotely diagnose and troubleshoot workstations, laptops, printers, VOIP telephones, mobiles, VPN and various software packages
- Performing daily checks, updates and maintenance to maximise the performance and availability of infrastructure and applications within the business
- Escalate relevant and more complex work to other members of the IT team
- Working with 3rd party vendors to resolve 3rd line issues
Soft skills required:
- Able to use own initiative
- Excellent communication skills
- Problem Solver
- Excellent Telephone Manner
Technical Skills required
- Helpdesk call logging software exposure
- Microsoft Windows 10/11 Desktop administration
- Microsoft Server 2016/2019 administration
- Office 365 administration
- Microsoft AD & GPO administration
- VMware & virtual server administration
- Linux server administration
- Malware identification and removal
- IP Networking & Troubleshooting
- Computer OS Installation / Upgrades
- Remote Software Installation / Software Patching
This role is office based working 37.5 hours p/week. Benefits include 26 days annual leave + bank holidays, pension, death in service and health care plans.
Sona Resourcing LTD acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.