About The Role
Team –
IT Service Management
Working Pattern -
Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
What this role is all about:
Overall accountability and responsibility for the IT Change and Service Transition teams, working closely with IT Operations, Architects, Project Managers, BAU support teams and 3rd party service providers, ensuring adherence to the IT Operational Change Management Policy and processes across all environments. Ensuring that key stakeholders are kept informed, working closely with IT Service Management and Business Stakeholders.
You will have a key role in the continuous shaping and improvement of the service transition function. This includes assessing and evaluating the current processes and designing and implementing necessary changes to ensure they align with ITIL4 best practices and are fit for purpose. A responsibility of the role focuses around the management of the transition of major changes to existing services, and/or the launch of new services, in order to avoid undesired consequences.
Key Actions
- Defining policy and standard for Change workflows
- Assessment of Change impacts and risks, taking decisions on behalf of the business
- Define strategy for the change function.
- CTO/CIO sign off engagement across Health and Life.
- Audit coordination and finding mitigation.
- Act as an escalation point for Change requesters, approvers and business stakeholders.
- Third party relationship management and accountability.
- Publishing and conflict management of a consolidated forward schedule of IT changes affecting the UK business.
- Overseeing and continued development of the weekly Group Technical and Business Change Advisory Board meetings to include the preparation and publication of the meeting papers to all Vitality UK businesses.
- Engaging with senior managers to resolve change conflicts.
- Governance of failed changes and unauthorised changes. Enforcing the completion of Post Implementation Reviews and following up any remediation actions, taking responsibility for any disciplinary action that may be required.
- Enforce induction training of the Change Process for new starters to ensure full adherence to policies and processes from all support, product and development teams.
- Overseeing and driving service improvements within the change function.
- Plan, manage & coordinate the successful transition of IT services.
- Quality Control (Service Readiness / Service Acceptance).
- Take accountability for the transition of new and/or changed services into BAU.
- Ensure all process comply within internal security and technology standards.
- Provide oversight and direction to cross-functional teams involved in the transition of services into production.
- Own service transition processes and ensure these are communicated and followed throughout the IT function.
What do you need to thrive?
- ITIL Foundation/practitioner qualifications.
- ITIL Service Transition certification.
- 5+ years in IT Change Management.
- Significant IT experience in the insurance sector.
- Working knowledge of MS Outlook/Word/Excel/PowerPoint with Project & Visio.
So, what's in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
If you are successful in your application and join us at Vitality, this is our promise to you, w
e will:
- Help you to be the healthiest you've ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're really excited to announce that we have recently been awarded
"Top 10 Best Places To Work"
in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives.
Diversity & Inclusion
We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.