Trading since 1884, Walker Fraser Steele joined e.surv in 2013 and are the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land's End to John O'Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.
We are now seeking an Administrator for our Panel Supplier Management Service!
The role requires strong attention to detailwith excellent communication skills and a professional telephone manner. If you or someone you know is interested in this role, find out more below...
Duties will include:
- Manage panel suppliers to ensure compliance with required criteria.
- Ensure all panel suppliers are compliant with RICS professional indemnity criteria and the lenders' requirements.
- Ensure all scheduled due diligence checks are completed.
- Distribute lender guidance and panel application packs as required.
- Maintain the relevant databases ensuring all data is accurate.
- Escalate, as appropriate, any suppliers who do not meet the minimum due diligence/governance criteria.
- Identify postcode areas with no coverage and ensure potential panel suppliers are identified.
- Liaise with panel suppliers to ensure maximum availability is maintained and maximum SLA is maintained.
- Work with Work Allocations when required to find alternative panel suppliers to help with ad hoc jobs.
- Act as a point of escalation as and when required to resolve issues with panel suppliers.
- Adhere to and manage client report audit processes.
- Provide cover for areas of central operations as and when required.
- Ensure company data protection policy and security processes are adhered to.
- Provide support to all colleagues to ensure the objectives of e.surv and LSL Group are met.
Main Accountabilities:
- Excellent communication and persuasion skills, with an ability to build rapport quickly with customers and colleagues in the field.
- Previous customer service and administrative experience.
- Logical thinking and an aptitude for problem solving.
- Strong prioritisation skills, focused on meeting targets.
- Ability to be part of a team, working in collaboration with your colleagues.
- Strong literacy and numeracy skills.
- Flexibility with regards working hours.
Apply
If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact recruitment at e.surv.
PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.