JC113 - Grounds Maintenance Manager
Location – Aberdeen
Salary – £Competitive + Vehicle Allowance
Overview:
First Military Recruitment is working in partnership with our reputable client who is seeking a Grounds Maintenance Manager to join their team in Aberdeen.
Duties and Responsibilities:
Customer experience & engagement:
- Building and maintaining relationships with both customers and contractors.
- Responsible for creating and distributing regular customer communications.
- Conduct regular owners' meetings, in both individual and group settings.
- Plan, attend and manage evening AGM's for portfolio sites.
Portfolio management:
- Manage a large portfolio of grounds-only developments.
- Responsible for instructing and monitoring both reactive and proactive repairs.
- Manage and co-ordinate tender exercises for grounds maintenance contracts.
- Conduct regular property visits.
Record keeping:
- Ensuring customer records are kept accurately and up to date.
KPI's:
- Customer satisfaction (complaints % and survey/interviews).
- Customer response times (% delivery vs target).
Skills, Experience and Qualifications:
- Full, clean UK driving licence.
- Previous experience in a customer service-based role.
- Strong communicator.
- Ability to work well as part of a team.
- Proficient using Office 365.
- Ability to work to targets.
- Works well under pressure.
- Previous experience using a CRM based system is preferable, but not essential.
In return our client offers:
- A competitive salary DOE.
- Company pension.
- Working Hours: 35 hour week - Monday to Friday, with a 4pm finish on a Friday!
- The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
- Other benefits TBC.