Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts.
- A full UK driving license is essential
- Must have at least 3 years experience in a similar role
- GCSE level educatsion
- Car owner
You will be required to provide onsite and direct support to users in the other offices which are based in Milton Keynes, Rickmansworth and London.
Main Duties:
- Be the first point contact for users, logging and responding to incidents, using there ITSM platform.
- Providing excellent customer service to colleagues and users.
- Complete relevant and skilled investigations before escalating to the 2nd line team.
- Onboarding new starters, including conducting inductions and providing them with basic IT training.
- To liaise with 3rd party suppliers and vendors.
Experience Required:
- Knowledge of Microsoft client operating systems and applications.
- Azure Active Directory administration (users and computers)
- Strong hardware diagnostics and fault-finding experience
- Basic Citrix Virtual Desktop administration
- Knowledge of Office 365 including Teams, OneDrive and Sharepoint online
- Basic understanding on LAN and WAN network topologies
- Basic underanding on Microsoft SQL Server
- FreshService or other ITSM Tool
- Wolters Kluwer - CCH Central / Audit Automation/ Document Management
- Knowledge of Computer Hardware and Peripherals
- Understanding of mobile devices iPhones and Andriod
- Detailed ticket logging abilities
Monday to Friday 37.5 hours per week
Salary: £30,000 pa to £35,000 pa (Pro-Rata) + overtime available
Interested? Please call Anne Marie on or email CV to