Customer Service Manager
Northampton
Monday – Friday 37.5 hours
Competitive salary based on experience
We have a great opportunity for a forward thinking, proactive people manager to join a growing and progressive business in Northampton. This is a role that you can really make your own, growing and moulding the service department to achieve maximum efficiency.
Key Duties:
- Ensure the smooth running of the service department and assisting both colleagues and team to grow and develop their skills, experience, and maximise their potential.
- Ownership of all elements relating to learning and development across the service division.
- Stay up to date with any regulatory or market changes, and update and roll out relevant training to upskill colleagues.
- Managing customer service within the centre ensuring all concerns are managed and the highest level of service is offered at all times.
- Motivating and managing staff, including responsibility for; staff, monitoring sickness and absence, dealing with disciplinary proceedings, training and recruitment.
- Strategic business planning in order to maximise your areas full business potential.
- Contribute to the overall team success through building effective relationships and delivering targets.
The Ideal Candidate:
- A natural relationship builder with integrity, reliability, and maturity.
- Excellent coaching, management and negotiation skills.
- Ability to deliver results in line with business objectives.
- Good communication skills both written and verbal.
- The ability to remain patient and calm during high pressure situations.
- Provide relevant training and direction to colleagues, and team members when required.
- Self-motivation to use initiative and to innovate.