Job Title: Security Control Centre Team Lead
Location: Warwick
Remuneration: Competitive salary
Contract Details: Full-time, 6 Month Contract, Scope to extend/move to perm
Responsibilities:
- Lead by example and be an ambassador for the Security Control Centre (SCC).
- Deliver excellent customer service to stakeholders.
- Manage a small team and be accountable for coaching, mentoring, and developing new operators.
- Support the SCC manager by collating meaningful and performance-driven key performance indicators (KPIs).
- Take a lead role in the event of serious incidents or crisis management events.
- Ensure timely administration and communication from the SCC, recording updates on the service desk accordingly.
- Ensure strong attention to detail in successful communications with the team and stakeholders.
- Be responsible for the performance and development of your team.
- Support the SCC manager in collating meaningful and performance-driven KPIs.
Skills/Experience:
- At least 3 years of experience as a Team Leader within the industry.
- Excellent communication skills to ensure information is understood by all individuals within and outside the team.
- Strong organisational and planning skills, both individually and as a team leader.
- High level of PC literacy, including knowledge of Microsoft Office products and varied software platforms used in systems.
- Strong analytical and data entry skills with attention to detail.
- Excellent knowledge of Gallagher Alarm and Access control Systems, Synectics Video & Alarm Management, Active directory, CCTV, Video Analytics, Perimeter Intruder Detection (PID) systems, and CNI Environment.
- Experience in managing ISS operational service and maintenance contracts.
- Computer literate, with advanced understanding of MS Office.
- Demonstrable competency in the security of Information Systems.
- SIA CCTV Licence required.
Desired Qualifications and Experience:
- Management qualification or demonstrable experience of managing a team.
- Control room experience.
Join our client's dynamic Security Control Centre team, where you will have the opportunity to lead by example and shape the future of security operations. You will be responsible for managing a small team, providing excellent customer service, and ensuring the smooth operation of the SCC. With your strong communication and organisational skills, you will coach and develop new operators, collate meaningful KPIs, and take the lead in critical incidents.
Our client, a leader in the utilities industry, values safety and simplicity, and as a team leader, you will play a vital role in upholding these principles. You will have the chance to work closely with your team, ensuring effective administration and communication, while maintaining strong relationships with internal and external stakeholders.
If you have experience as a Team Leader within the industry and possess the necessary qualifications and skills, including a SIA CCTV Licence, we would love to hear from you. In return, our client offers a competitive salary and the opportunity to make a significant impact in their Security Control Centre.
Don't miss the chance to join our client's dedicated team of professionals. Apply now and take the next step in your career as a Security Control Centre Team Lead.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.