New opportunity for a credit controller based in Sheffield!
About us
CMS is a Future Facing firm with more than 70 offices in over 40 countries and 5,000+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.
We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.
About the Role
In this role, you can expect to get involved in a variety of work including:
- To support a Practice Group in the management of the Firm's debtors whilst maintaining good client relationships.
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
- Assist in identifying and implementing ways to develop and deliver products and services to meet client objectives and business needs.
- Assist in Identifying and implementing process improvements that maximise efficiency and effectiveness.
- Assist in identifying and executing ways to develop and enhance relationships with clients.
- Enforcement of CMS credit policies including query resolution and treatment of bad/doubtful debt.
- Daily debt reviews using ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto ARCS system, adhering to the best practice guidelines.
- Liaison with external and internal clients to progress payment of invoices.
- Handling client queries, escalating to the Practice Group or Partner as required.
- Engage in discussions with the Practice Group team on debtor issues.
- Maintaining up to date bad and doubtful debt provisions.
- Working with the Debt Recovery Team in minimising overdue debt.
- Account reconciliations to ensure correct allocation of Funds received.
- Production of manual statements.
About You
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role you must meet the following skills and experience:
- Knowledge of credit control process.
- Knowledge of a legal billing system would be beneficial.
- Proficient in MS Excel and Word.
- Computer literate - basic typing skills.
- Excellent written and verbal communication skills, able to communicate at all levels, confident, with professional telephone manner.
- Analytical skills to resolve queries.
- Shows flexibility in approach.
- Is enthusiastic about role and keen to contribute to team.
- Works to given timeframes and anticipates likely workflows.
- Consistently produces accurate work.
- Preferably experienced in account management.
What's in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name just a few, these include:
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010
If you would like to read more information regarding our range of benefits please visit our Rewards & Benefits page on our website.
Equal Opportunities
At CMS, we place diversity and inclusion at the centre of our culture and at the heart of our organisation. Not only does it make our firm a more rewarding place to work, but it also creates a stronger, more successful, and sustainable business where everyone feels comfortable and welcome.
We are a Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity as well as recruiting, retaining, and developing disabled talent at CMS. If you have a disability, or if you would like to discuss any accessibility requirements or adjustments for the recruitment process, please contact Ruth Kavanagh at who will be happy to support you.
Ready to apply? Here are the next steps.
We look forward to receiving your application via our CMS Careers site. Please contact our Talent Acquisition team if you have any questions.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
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