Our client, a luxury brand, based in Henley, is looking for a bright, friendly and confident Head Receptionist to join their team and work from their amazing HQ.
As the face of the company, the successful candidate will be welcoming every visitor and employee through the door. This is an exceptionally important role and a really varied position where no two days will be the same.
We are looking for someone with expeirence in a similar role, able to multitask and work on their initiative whilst providing a first class service to clients and staff.
KEY RESPONSIBILITIES
- Overseeing the opening and closing of the reception area of Global HQ
- Leading by example as a visible Brand Ambassador for all visitors and employees
- Greeting all visitors, booking them in, and assisting their onward experience
- Offering encouragement, coaching, and support to the wider team
- Assisting with inboard telephone liaison and email liaison
- Assisting with events
- Responsible for the facilitation of booking of meeting rooms
- Responsible for weekly alarm tests and trusted with Fire Marshall duties
- Assist in setting up for events, ordering supplies and catering
PERSON SPECIFICATION
- Experience working in a luxury and/or hospitality front of house environment is desirable
- A passion for the delivery of exceptional client service and guest experience
- Excellent communication skills and confidence in liaising with a wide range of people
- A can-do attitude and a positive, flexible outlook
- Outstanding customer service skills, serving customers in a polite, friendly, and professional manner
COMPANY BENEFITS
- 20 days holiday entitlement from the off, increasing accordingly to length of service
- Life cover
- Excellent length of service awards
- Significant permanent employee discounts on company products
- Unique retail discounts for many different brands, available both locally and online
- Enhanced Maternity and Paternity leave
- Wellbeing initiatives including counselling and 24/7 financial & legal advice
- Strong support regarding time off for you partake in any commendable volunteer work
- A day's holiday for you to celebrate your birthday!
- Training programmes offered with a focus on career development within the company
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.