Contact Centre Sales & Service Advisor
Derby
£22,308 - £25,000 Basic + Great commission/bonus structure and Benefits (OTE £5,000)
As a Customer Sales Advisor, you will be working within our clients inbound/outbound sales team, creating client opportunities for our Advisors from our existing client base. They are looking for someone who is a great relationship builder, has a wealth of experience within customer service and desirable someone who has worked within a sales targeted environment.
Full training will be provided and experience in a fast-paced sales environment would be beneficial but not essential.
Responsibilities:
- Handling incoming calls from clients and establish the type of service they require.
- Making outbound calls to clients to understand their needs and generate appointments.
- Finding solutions to clients' needs and ensure they receive the right advice for their circumstances.
- Building long lasting relationships with our customers.
- Maintain a sales database to ensure client contact is consistent and in line with our client's journey.
- Always provide a 5* service to all customers
- Achieving individual set targets & KPI's
- Follow all business and regulatory process to ensure the company is always protected.
- Undertake all learning and development opportunities to support the growth of yourself and the business.
Our client provides:
- Career progression opportunities. Who pride themselves on home-grown talent! Annual career planning platforms. Our client wants to hear everything about you and your goals for the year & help you to facilitate your personal and professional ambitions.
- Company 'get togethers'. There's always something fun happening...
- Rewards & recognition programme. You want to be recognised for your efforts, don't you? They love celebrating success.
- Health benefits. Making sure you have access to look after your physical and mental health and have 24/7 access to those 'healthy extra's.'
Additional benefits are:
- 22 days annual leave (this increases to 25 after 2 years' service).
- Free parking on site.
- Regular social/charity events ran by the Culture and Engagement Team.
- Summer Festival every year which consists of food, drinks, and entertainment.
- Up to 6% pension contribution.
- Yearly Business plans outlining Personal and Professional goals for everyone to help the business stay on track with Career Progression.
- Free Access to a portal of different training courses and seminars.