Desktop Engineer – Join Our Dynamic Service Desk Team!
Are you ready to take your technical skills to the next level? We're looking for a Desktop Engineer to provide exceptional technical support to our customers across a wide range of industries. If you're passionate about IT, customer service, and have a knack for problem-solving, we want to hear from you!
What You'll Do:
- Deliver high-quality technical support to end-users via phone, email, and on-site.
- Troubleshoot and resolve desktop issues swiftly and efficiently.
- Install and configure new software, hardware, and peripherals to meet customer needs.
- Maintain software licenses, hardware inventory, and service documentation.
- Ensure desktops meet security standards with proper configuration, firewalls, and antivirus software.
- Collaborate with our internal RTS teams to implement innovative tech solutions.
- Train and mentor users, helping them master desktop software and tools.
Required Skills:
- Experience with Windows and Mac OS.
- Hands-on knowledge of Datto, Intune, and Office 365.
- Strong understanding of Microsoft tools and network protocols.
- A solid grasp of security systems and desktop support tools.
- Excellent communication and customer service skills.
- Ability to work under pressure and manage tasks efficiently.
- Must have a full UK driving license and access to your own vehicle.
Desirable Skills:
- Familiarity with ISO27001 standards.
- Knowledge of ITIL standards.
- Experience with Linux, Windows Server, Hyper-V, and networking devices (Juniper, Cisco).
- Organized, reliable, self-sufficient, and a great team player.
If you're looking for an exciting opportunity to grow within a supportive team and work with cutting-edge technology, apply now!
Join us and be part of a team that's shaping the future of IT!