IT Team Lead
Milton Keynes (hybrid- 2x days a week onsite)
£50,000-55,000 + excellent benefits
I am working with a leading retail provider looking for an experienced hands-on technical engineer to join their team. You will be responsible for managing a team of 4 engineers (1st/2nd line) whilst also providing hands-on support to external clients.
Responsibilities:
- Provide technical support to our customers who may log calls by phone, email or direct via the support portal
- Support First Line and Second Line Engineers by coaching, mentoring and knowledge sharing and help with any tickets they may have trouble with.
- Use the Enterprise IT tool sets to proactively monitor, manage and improve the computer systems run by us on behalf of our customers
- Take ownership of cases and managing them in a logical and methodical manner and proactively update the customer
- Conducting full and thorough diagnostics with end users to enable a swift resolution
- Ensuring all cases are progressed & cleared within SLA - escalating to other internal and external teams as appropriate
- Identify and escalate repeat issues or service risks into service management teams
- Sharing knowledge with team colleagues and provide coaching where needed, while managing the knowledgebase
- Manage several scheduled tasks for customers, designed to ensure that the customers systems remain operational
- Ensure Service Desk processes are being followed and support updating any out-of-date processes.
Skillset:
- Microsoft Intune
- Azure/Azure AD
- MS Exchange
- Networking- DNS/DHCP, LAN/WAN, TCP/IP
- SharePoint
- SCCM
- Office 365 administration
- Windows Servers 2012-2022
If this is something you'd be interested in, please apply for immediate consideration.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.