Hybrid Working - Second Charge Advisor - Manchester - £33,000 - Plus Bonus
Tallgrass Recruitment are pleased to bring to market a Second Charge Mortgage Advisor position for an award-winning Industry leading financial services company based in Manchester. Due to recent growth within the business, they are looking for 3 experienced Second Charge Mortgage Advisors to join their busy team.
Responsibilities
- Proactively contact a portfolio of fact-find leads generated through our online second charge mortgage platform.
- Assess customer applications and provide high-quality, tailored recommendations in line with the clients Compliance and Training & Competence Procedures.
- Offer informed advice on second charge mortgage options using their innovative in-house software.
- Stay updated with industry regulations and lender criteria to ensure accurate guidance.
- Maintain strong relationships with customers, ensuring they are well-informed throughout the process.
- Meet or exceed sales targets and KPIs while maintaining excellent customer satisfaction.
- Work closely with case managers to support customer applications.
- Contribute to enhancing customer experience by suggesting and implementing new ideas and processes.
Requirements
- CeMAP qualification with at least 2 years of sales experience.
- Driven by targets and dedicated to achieving positive customer outcomes.
- Committed to providing exceptional customer experiences, fostering long-term loyalty.
- Strong understanding of mortgage products, regulations, and procedures.
- Ability to manage multiple cases efficiently in a fast-paced environment.
- Excellent interpersonal and communication skills, with the ability to build rapport.
- Detail-oriented with strong analytical and problem-solving capabilities.
- Willingness to work shifts to meet evolving customer needs.
Benefits
- Up to £33k base salary with uncapped bonus potential.
- 3 days in the office, 2 days working from home.
- Flexible working arrangements.
- 33 days holiday inclusive of bank holidays, with the option to buy or sell additional days.
- Supportive team environment with opportunities for advancement.
- Salary sacrifice pension plan.
- Comprehensive healthcare cash plan covering dependents.
- Life assurance (x2 salary), enhanced sick pay, and income protection for up to 2 years.
- Cycle to work scheme, birthday off with a complimentary takeaway, enhanced parental leave, casual and gender-neutral dress code, and access to various retailer discounts.
- Fun, inclusive work environment with regular team incentives.
If this sounds like the job for you, please apply today.