Job Title - Technical Support Engineer
Location & flexibility - Full time in the office
Company - C4S are happy to be working with a Managed Service Provider.
Salary - £26,000 - £33,000
About the Job -
- Address issues as assigned by the Technical Support Manager.
- Conduct onsite support, installations, and troubleshooting when remote solutions are not feasible.
- Resolve support tickets and incidents promptly, adhering to agreed SLA timelines.
- Execute installations of infrastructure, computers, servers, and software.
- Perform daily checks on customer infrastructure, backups, and monitoring, taking necessary actions.
- Participate in various IT projects.
- Contribute to the internal escalation process by providing help and assistance to support staff as needed.
About you -
- Strong Microsoft Windows Server (2016, 2019 and 2022)
- Active Directory, DNS, DHCP Administration
- Experience with configuring and administering MS Office 365
- SharePoint migrations and adoption
- SQL Server Administration and troubleshooting
- Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations
- Antivirus (BitDefender)
- Advanced Networking skills - Switch configuration, diagnosing faults, VLAN, VPN, RADIUS (UniFi experience is preferable)
- Installation of Data cabling & termination
- Installation of Fiber cabling & splicing
- Installation of WiFi, CCTV, Access Control, AV & Video Conferencing equipment
- Installation of containment (cable trays, conduit, junction boxes & enclosures etc)
- Provisioning and configuration of UCaaS (PBX build, number porting, hardware configuration)
- Experience with PSA, RMM & Document Management tools (Preferably Autotask, Datto RMM, IT Glue)
If you'd like to hear more, please apply for your consideration.