Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients' success. WTW is the leader in Employee Experience. We have the unique ability to use insights to drive impact. This means we ground everything we do in a deep understanding of what people care about what makes them tick, what's inhibiting change, what really matters. And we use that to fuel their Employee Experience, shaping high-value, high-impact people solutions and delivering them in a way that sparks behaviour change and drives business results. Our people come from diverse backgrounds and bring a range of skills and capabilities – we're insights masters, change catalysts, storytellers, culture shapers, organisation strategists, digital champions and more. Our colleagues know the power of bringing these capabilities and our offerings together to develop and execute high impact solutions for our clients' most complex challenges. Together, we're all about powering ambitions - of our colleagues, our clients and their people.
The Role:
- Partner with senior colleagues to design and deliver Communication & Engagement solutions that engage employees, drive action, and instill changes in employee behaviour.
- Work independently to draft communications, across print and digital, translating complex concepts into clear, compelling, innovative and engaging content.
- Work with in-house designers, agencies and other creative partners to develop the "look and feel" of communications.
- Support senior colleagues with the day-to-day project management of client and/or internal activities, acting as liaison with internal colleagues and external providers to ensure data and materials are transmitted accurately, deadlines are clear and met, meetings are scheduled, and communication is consistent, raising issues where appropriate with senior colleagues.
- Take Employee Experience insights gathered through your own and others' work and use these to deliver measurable results for clients.
- Effectively present client deliverables at client meetings and help the project team build trusted advisor relationships.
- Contribute to the development of intellectual capital, including new tools, solutions, and approaches around Employee Experience.
- Identify opportunities to further develop technical knowledge and skills across a variety of industries and human capital areas.
The Requirements:
- Previous experience in communication (internal and/or external).
- Knowledge in areas such as HR, benefits, rewards, pensions, organisation change, careers and branding
is a bonus.
- Knowledge of current communication and change management trends, marketing and technology (digital
and social media), and ability to apply that knowledge to client-focused solutions.
- Strong written and oral communication skills, demonstrating creativity and technical expertise.
- Proven ability to manage competing priorities and carry out well-defined assignments, according to
established guidelines, with little to no supervision.
- Agency or consulting experience (e.g. communications agencies or traditional HR consulting firms) is a
bonus.
- Experience working with in-house designers, agencies or other creative partners.
- Experience working in teams to deliver objectives.
- Proven ability to analyse, organise and interpret information; and draw conclusions in a logical, systematic
way.
- Bachelor's degree (advanced degrees preferable)
- Availability to travel on an as-needed basis.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.