Recruit Insure are looking for a Casualty Claims Technician to join our clients Casualty Team. This is a hybrid role with at least 3 days in the office based in Chelmsford after probationary period.
The opportunity:
Reporting to the Operations & Client Relationship Manager you will be an active member of the Support function and you will be responsible for the administration of the Casualty Real Estate Claims.
The role:
Your responsibilities will include:
- Administer new claims by receiving instructions, issuing acknowledgments, capturing data, risk screening, and triaging cases.
- Distinguish between notification-only cases and formal claims.
- Collaborate closely with Adjusters to assist with investigation and validation inquiries.
- Manage the lifecycle of claim files, ensuring proactive diary management and handling.
- Communicate with insured parties, insurers, brokers, and other stakeholders to provide excellent customer service, acting as the primary point of contact.
- Ensure time reporting and billing align with internal standards, processes, and systems.
- Capture data and produce management information (MI) for clients and internal use, including performance measurement and data integrity reports.
- Maintain compliance with company standards, including technical, operational policies, data protection, and information security protocols.
- Provide account management support.
- Handle incoming telephone calls and resolve related queries.
- Process invoicing.
- Liaise with insurers for monthly liability claim updates via bordereaux reports.
About you - Knowledge and Experience:
They are looking for an ambitious self-starter who is highly organised and able to self-manage the workload to deliver consistently high-quality output. You will need to have a good understanding of Casualty claims and will need:
- Strong working knowledge of Word and Excel
- Excellent analytical skills and attention to detail
- Thrive in a high-pressured working environment
- Be driven to meet and exceed targets
- It would be desirable to hold or be working towards a professional claims qualification
- Organised and self-motivated
Perks and Benefits
- Bonus scheme
- Career progression
- Private health cover
- Pension at present 2% contributory / 8 % non-contributory
- Flexible working conditions
- Hours are Monday - Friday 9am - 5pm.
Apply now for the chance to work for a global leading insurance service with great training and progression opportunities!