Role: Customer Service Co-Ordinator
Location: Watford (hybrid 3 days office/2 days home after training period)
Salary: £27,000 bonus benefits
Term: Fixed Term Contract until March 2026 (may extend)
Hours: 37 per week (Mon-Fri 8am-4.30pm/8.30am-5pm or 9am-5.30pm)
This is an exciting opportunity for an experienced contact centre Customer Service Co-Ordinator to join my Watford based client. Giving their customers the best experience possible. Making outbound calls and receiving calls from customers. Please note this is a fixed term contract.
Do you have experience working in a contact centre team who speak to existing customers?
Are you organised and can work to deadlines?
Role Responsibilities of the Customer Service Co-Ordinator:
- Manage Customer expectations and develop relationships with key stakeholders providing a central point of contact and expertise.
- Manage and coordinate customer interaction, in line with agreed processes and SLAs.
- Effectively manage the customer experience to ensure that issues are resolved efficiently.
- Promote the brand at all times by providing a customer centric experience.
- Escalate complex issues and queries to Manager.
- Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
- Maintain the consistency and accuracy of all data input into department databases.
- Build knowledge of customers.
- Prepare and produce management information as required.
- Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.
Key Skills and Experience:
- Previous experience of using company systems
- Previous experience of working with customer facing teams or in a customer services environment
- Demonstrable specialised knowledge/skills in a customer contact area
- Ability to plan and prioritise multiple activities
- Is aware of the commercial impact of own decisions/actions
- Good problem solving skills with experience of resolving complex problems
- Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders
- Experience in working collaboratively with internal and external teams
Benefits of the Customer Service Co-Ordinator role:
- 26 days paid leave (plus bank holidays)
- Annual bonus scheme
- 2 x Life Days
- 4 x Salary of Life Insurance
- Pension: we'll match your contribution up to 8.5%
- Single Private Health Cover
- £500 Wellness Allowance
- Income Protection
- Enhanced parental leave (maternity and paternity)
- Eye Care, Dental and Cycle To Work schemes
Please follow the link to apply for this Customer Service Co-Ordinator role based in Watford.