Employer description:
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose.
An exciting opportunity to join an experienced team and established business. The role will focus on providing second line desktop support on laptops, mobile and tablet devices and audio visual equipment. Problem and incident management, service improvement plans, along with deployment of new services/equipment.
Responsibilities:
- Provide second line support in relation to incidents and service requests, adhering to ITIL process
- Participate in an on-call rota service to provide out of hours support where necessary
- Supporting Microsoft Office products 2007 – 2016, Office 365
- Working with Commercial Off The Shelf (COTS), bespoke developed systems and Software as a Service (SaaS)
- Production and maintenance of technical and procedural documentation
- Ensure that incidents and service requests are being correctly prioritized and resolved within SLA's
- Deployment of hardware and software
- Execution of scheduled monitoring checks
- Provide advice and resolution on the correct use of supported systems (either desk side or remotely)
- Provide active directory and exchange administration
- Mobile device administration
- Travel to customer locations to support projects/deployments as required
Desirable skills:
- Excellent verbal and written communication skills at both technical and non-technical levels
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
40 hours per week
Benefits:
- Pension - employer contribution 6%, employee at 3%.
- Fully funded training
- 22 days of paid leave
- Private medical
- Annual bonus - £2,500 (pending performance)
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!