Are you a confident communicator with a passion for delivering excellent customer service? Are you looking to join a purpose-led organisation that truly makes a difference? We're excited to be recruiting for a Part Time Membership Support Consultant to join our client, based in Birmingham City Centre.
This is a part time position, working 3 days per week Monday to Friday – 22.5 hours per week. This role is ideal for someone who thrives on building rapport, handling high call volumes, and providing first-class service.
Benefits include 33 days holiday including Bank Holidays pro rata, a health insurance plan and benefits package. Pro Rata salary is £14,742 / £12.60 per hour.
As a Membership Support Consultant, you will be responsible for:
- Making 40 - 50 outbound calls per day to existing members to discuss renewal of their membership
- Building positive relationships and ensuring members are fully informed about the value and benefits of continued membership
- Processing applications as and when required
- Supporting other departments as needed with a range of administrative tasks to ensure smooth business operations
As a Membership Support Consultant, you will have:
- Previous experience in a customer service, administration, insurance or membership-based environment
- Excellent telephone manner and communication skills
- Comfortable making high volumes of outbound calls and maintaining professionalism at all times
- Strong attention to detail and ability to process information accurately
- A positive team player who is adaptable and willing to support across departments
- Good administrative and IT skills (Microsoft Office, CRM systems)
INDLS