Our Customer Service Contact Centre are looking for friendly, helpful people to join them on an Apprenticeship programme.
The role involves taking lots of calls from different customers providing them with a great service. Giving them updates on their account, completing transactions over the phone to dealing with any other questions or queries they may have, are key parts of the role.
It'll involve finding solutions for our customers, dealing with their call effectively whilst keeping up to date with our products, services and policies. You'll also support customer enquiries through inputting information accurately and efficiently. As the role grows training and support will be given to deal with other queries like opening accounts or helping our customers through more difficult / sensitive situations.
Apprenticeship
programme:
Our Senior Financial Services Customer Advisor Level 3 Apprenticeship is a 15 month programme that will require commitment to both work and the study of a professional qualification. The apprenticeship is supported by our market leading training provider so a high quality training to develop subject matter will be given as well as training and support internally on our systems & processes will also be given
Support of a "buddy" to answer any questions as well as a line manager who will also provide regular feedback and support will ensure the most can be gained from the programme.
Benefits include:
- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- ‘My Lifestyle' retail discounts
- Service recognition
Apprenticeships are for anyone! We choose our apprentices based on their attitude, potential and willingness to learn. So, whether you're starting your career or looking for a change in direction, an apprenticeship can offer you the support and training you need.
We're looking for people who are passionate about developing their skills and career in the main but you'll also have some experience of dealing with people, have good communication skills and providing a good service. We can train you how to use our systems and all about our services but you'll ideally already have grade 4, GCSE C or equivalent in Maths and English.
Good attention to detail skills would be helpful and you'll also be talking to lots of different people, so you'll be confident talking to a diverse range of different people.
The recruitment process will involve:
- CV and application questions
- Face to face or teams competency based interview and role related scenarios
We reserve the right to close this advert early if we receive a high volume of suitable applications.
As a mutual, we've always worked together to improve the lives of others. Now the second largest Building Society in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
We're serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger.
So come and do the most important work of your career, in a Society that's been voted a ‘Great Place to Work' by the people who work there.
We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.