This position is for a dedicated Customer Service Advisor who will be a vital part of ensuring excellent customer service while handling property-related inquiries.
Hybrid or remote working would be considered if you already have experience in the energy industry
Client Details
The company is a well-established organisation. They are known for their vast portfolio of properties and have a strong presence in the Birchanger area. They take pride in maintaining a high standard of customer service and have a customer-centric approach to their operations.
Description
- Serve as the initial point of contact for all customer inquiries, both by phone and electronically.
- Respond promptly, professionally, and efficiently to all customer queries.
- Log and resolve customer complaints with care and attention.
- Gather and assess relevant information to address product and service inquiries effectively.
- Organise workflow to meet service level agreements and deadlines.
- Coordinate with internal departments to resolve customer issues and concerns.
- Manage customer accounts, including allocation and reconciliation.
- Maintain accurate records of customer interactions and transactions.
- Assist with administrative tasks as needed.
- Promote the company's mission, aims, and ethos proactively.
- Participate in marketing plans and activities as required.
- Assist with other related tasks as assigned by your Manager.
Profile
A successful Customer Service Advisor should have:
- Excellent organisational and time management skills
- Strong numeracy skills for handling billing and financial information
- Previous experience in customer service or a related field preferred
- Training will be provided for the customer service role within the heat billing department.
Job Offer
- Hybrid or remote working would be considered if you already have experience in the energy industry
- Annual leave: 25 days plus 8 Bank Holidays
- Sick pay: enerous sickness and accident insurance
- Hours Per Week: 8.30am - 5.00 pm
- Loyalty Bonus: After two years' service
- Life Assurance: x2 your annual salary
- Wellness: Via our Employee Assistance Programme, we offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a year
- Eye Care: Annual eye checks will be reimbursed
- Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Personal Development: Training Academy/ Mentor initiative
- On-site parking
- Company events
- Onsite gym and spa