Role: Customer Service SpecialistLocation: Loughton
Salary: £25,100 per annum + up to £6,000 Night Shift Allowance
Contract: 12 months
Start Date: ASAP
Are you ready to be part of a fast-paced, customer-driven environment? Join our Rapid Diagnostics team as a Customer Service Specialist! We're seeking a dedicated, customer-focused individual to help support our nationwide operations and ensure excellent service delivery.
**What We Offer:
- Competitive salary: £25,100 per year.
- Additional £6,000 for night shifts.
- A shift-based role providing flexibility and a strong work-life balance.
- Office hours: 8am to 8pm, Monday to Friday, with shifts like 8am to 4pm, 12pm to 8pm, and potential shifts from 10am to 6pm.
**Key Responsibilities:
- Deliver outstanding customer service, handling medical centre bookings and dashboard administration.
- Manage the "Chemist on Call" service and oversee medical centre openings.
- Respond to customer queries via phone and email promptly and professionally.
- Follow standard operating procedures to meet service levels (SLAs) and KPIs.
- Work closely with your team to prioritize tasks and ensure timely completion.
**What We're Looking For:
- Previous experience in customer service or an administrative role.
- Excellent communication skills, both written and verbal.
- Strong IT skills, with proficiency in Word, Excel, and Outlook.
- A team player who can lead by example and has a proven record of meeting targets.
**Why Work With Us?
- A diverse and inclusive workplace that encourages innovation and collaboration.
- Opportunities to grow and develop in a rewarding environment.
- We are committed to being an equal opportunity employer and provide reasonable adjustments for individuals with disabilities.
Ready to take the next step in your career? Become a vital part of our customer service team!
Apply today!
Randstad Business Support is acting as an Employment Business in relation to this vacancy.