This is an exciting opportunity for a positive and passionate individual looking for a Customer Service Administrator within a financial services organisation. Full training will be given on the product, but you will need a good telephone manner and experience speaking to customers on the phone.
Customer Service Administrator responsibilities will include:
- First point of contact, taking a large volume of calls (40 to 70 per day) from customers
- Liaising with clients, financial advisers and third parties to process and administer instructions and enquiries
- Responding to requests for information in a professional manner via letter and email
- Providing administrative support for customers and field force
- Working as part of a team
Customer Service Administrator skills and experience required:
- Previous experience providing customer service over the phone is essential
- Excellent telephone manner and strong written communication
- Numerate and able to work with figures
- PC literate and experience with Microsoft packages
- Strong attention to detail
At this company, the priority isn't about how quickly calls are handled, but rather ensuring a high level of customer service and leaving the client satisfied by the end of the conversation. It's a fantastic place to work, offering team members a day off each year to participate in charitable activities, as well as great career growth opportunities.