Client Services Manager
DOE
West Kent
Permanent, full-time position
Our well established and ever-growing client are recruiting a Client Services Manager to join them to manage financial administrative teams.
This is a fantastic opportunity for someone who is analytical, personable, and passionate about developing and supporting team members.
Duties include:
- Manage day-to-day
financial administration
for internal teams.
- Ensure
operational efficiency
by overseeing staff, expertise, and service levels.
- Set and meet internal
SLAs
, reviewing and enhancing processes as needed.
- Monitor work quality and address any issues.
- Conduct regular team meetings
to share knowledge and set priorities.
- Develop and motivate team members for successful results.
- Collaborate with HR for
team career development
and record-keeping.
- Foster teamwork
and cooperation through consistent actions and values.
- Maintain a
positive work environment
and manage performance effectively.
- Uphold the company's
culture and values
, prioritising staff, and customer satisfaction.
- Improve department effectiveness through coordination and communication.
- Act promptly to resolve company-related issues.
The successful candidate will have:
- Experience in business analysis.
- Proven experience in
team management
, both in-office and remote.
- Experience managing third-party resources and ensuring
SLA compliance
*
- Strong operational experience with problem-solving skills.
- Knowledge of
office administration
and procedures.
- Ability to optimise processes and improve productivity.
- Proficiency in
Microsoft Office and IT
*
- Excellent time management
and multitasking abilities.
- Strong interpersonal and communication skills.
- Attention to detail and
problem-solving ability.
- Motivational skills
to drive individual and team performance.
- Awareness of customer needs, both internal and external.
This company continuously provides staff with great training opportunities to build and develop their skills.
If you believe you meet the above criteria and are looking for your chance to really make an impact on a business, please apply for immediate consideration!
This role is being handled by Alarna Stocking, Recruitment Consultant at Pearson Whiffin Recruitment.
Not quite the right role but still looking?
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
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