Reservations Agent
Overview:
Our client is an award-winning serviced apartment provider in Edinburgh and Glasgow who are looking for a Reservations/Guest Relations Agent to join their friendly team. Ideally you will have experience in reservations across the hospitality or property industry.
Job Information:
- £26,000 per annum. Full time, permanent position
- 9am - 5pm, 5 days a week on a 7-day rota
- Opportunity to develop and grow in the company
Responsibilities and Duties:
- Ensure the guest journey from booking to check out is seamless and professional.
- Have a welcoming personality to guests coming to our office.
- Deliver a proactive sales culture within the office.
- Manage all aspect of booking, payments, guest enquiries and customer feedback.
- Running reports & updating spreadsheets.
- Manage guest reviews, responding to comments and investigating any complaints.
Requirements and Qualifications:
- Organisational and problem solving skills
- Ability to perform under pressure
- Strong communication skills with a professional telephone manner
- Flexible and adaptable to new company requirements
- Keen eye for detail and accurate management of customer data
Application instructions:
Interviews to be held immediately so please send your CV to Georgina TODAY!