Role Purpose
The Technical Sales Advisor is responsible for generating quotations and drawings from customer enquiries. You will be self-motivated, organised with the ability to adapt to change and prioritise to suit ever changing demands in a relaxed, and professional office environment.
Job Duties
- Handling customer enquiries via email and telephone in a timely and professional manner.
- Open quotation management including project reviews and quote chasing to ensure we maximise all business opportunities.
- Accountable for logging all enquiries, quotes and orders on to the CRM in house database.
- Responsible from producing and pricing quotations on a range of products using ab in-house drawing package referencing from DWG and supplied customer drawings and enquiries.
- Maintaining good relationships with customers.
- Providing technical support to our customer base within an acceptable timeframe.
- Assisting customers with general information updates regarding their orders or enquiries.
- Using a range of office software, including email, spreadsheets and databases.
- Handling personal data in accordance with the organisations data protection policy.
- Taking on other responsibilities or tasks whenever reasonably instructed or required.
Experience Required
- Good organisational and time management skills
- Proficiency with Microsoft Outlook, Microsoft Office and Microsoft Excel
- Attention to detail
- Flexibility and adaptability to changing workloads
- A problem-solving approach to work
- AutoCAD experience would be a bonus
- Full training will be given on all our software and procedures
- Excellent interpersonal, oral and written communication skills
- Good team player with flexible and helpful attitude
- A positive individual with a 'Can do' results driven approach and attitude
- Demonstrates trust, openness and respects in dealing with people
- Good teamworking skills and the confidence to lead and motivate a team