Job Description
Why Dynamo
To provide excellent customer service in processing protection applications from beginning to end, by collecting and checking clients documentation, progressing through the protection process while updating clients, providers and related third parties.
What We're Looking For
- Being driven and self-motivated.
- Good telephone manner, strong relationship building and customer service skills.
- Ability to use your own initiative and problem solve quickly and efficiently.
- Outstanding communication skills at all levels, both written and verbal.
- IT literate (MS Office, Excel and Outlook).
Responsibilities
- Processing incoming client and provider documentation - including copying, checking, certifying, and scanning.
- Regularly communicating and updating clients and lenders of case status, and to progress the case status, via telephone, email and letter.
- Handling sensitive information in a confidential and professional manner.
- Work closely and collaboratively with other departments in the provision of great service, for example protection consultants in administering insurance cases.
- Work closely and collaboratively with other direct team members in providing the service to clients, to mutually cover absences under the "Buddy" system and provide other necessary support.
- Support and uphold other general reasonable task requirements ad-hoc, as required by your line manager.
Perks of the Job
- Comprehensive training and development.
- Collaborative and supportive team environment.
- Clear career progression path..
- Perks at Work – Discounts on products and services inc electrical & Travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
Take the first step towards a rewarding career in mortgage services. Apply now and be part of a dynamic, inclusive, and professional team at Dynamo
Dynamo is part of the Connells Group who are one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.
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