People2people is recruiting for a Customer Service Manager to join a modern and vibrant product-based business in the heart of London. This company is changing the industry and going from strength to strength. It is excited to open its doors to find an expert in Customer Service. This crucial role is pivotal to the company's success, so previous experience in a similar role is essential.
Key Responsibilities
- Managing and leading the Customer Service team to the highest service standards
- Overseeing the CS platform and monitoring tickets
- Act as a main point of contact for escalations, resolve any issues and provide expert product advice
- Coordinate customer orders
- Handle any refund requests and returns
- Manage customer feedback through social media and trend analysis
- Monitor and improve customer satisfaction ratings on various platforms such as Trustpilot.
- Assist the COO with logistics and stock management
Skills Required
- Highly organised and a natural leader
- Genuinely cares about providing excellent customer service
- Naturally strong at problem solving
- Independent and able to manage your own time effectively
- Confident leader, able to develop and support the team
- Previous Customer Service experience in a similar role
- Strong IT skills
Key Details
- Position Type: Full-time, Permanent
- Hours: 9:00 AM – 5:00 PM (Monday-Friday), with occasional weekend support when required
- Location: London - Hybrid
Operating for over 19 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.