Job Description
Salary -
£22,500 per annum
Location –
Ty Croes Cwrlwys Valegate Retail Park, Cardiff.
Days & Hours –
Mon – Fri, 8:30am – 5:00pm (1 hour lunch)
Employment Type –
Full-time, permanent
We're looking for a highly motivated
Customer Service Advisor
to complement our fantastic team in our
Lettings Support Centre
in
Culverhouse Cross, Cardiff.
As a Customer Service Advisor you will provide
property management
and
tenancy administration support services
to branches, landlords and tenants.
Due to the location of the office you will need to have a driving licence and a car.
Key responsibilities of a Customer Service Advisor:
- Provide property management and tenancy administration support service to branches, landlords and tenants.
- Co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.
Skills and experience required to be a successful Customer Service Advisor:
- Understanding of operations within an estate agency business
- Outstanding Customer Service and solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
- Due to the location of the office you will need to have a driving licence and car.
Benefits of being a Customer Service Advisor?
- Support in training towards ARLA – NFOPP qualifications
- Industry leading training and development
- Demonstrable career ladder and opportunities for progression
- Collaborative, rewarding and fun environment
- Access to our Employee Assistance Programme 24 hours per day, 7 days per week.
- Discounts on Estate Agency, Mortgage, Conveyancing and Surveyor Services.
- Nuffield Gym Discount – 20% on memberships at Nuffield Health & Fitness clubs across the UK
Our existing Customer Service Advisor team comes from a diverse range of backgrounds including
Customer Support
,
Call Center
,
Retail
,
Hospitality
,
Leisure and Care
sectors.
Connells Group
, one of the largest and most successful
estate agency
and
property services
providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines
residential sales
and
lettings
expertise with a range of services including
new homes
,
mortgage services
,
surveying
,
conveyancing
and more!
Connells Group UK
is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
CC00325